The Basics

Q: Why does the app look different?

A: We gave MobileMeter a fresh new look and a few new features. It’s the same app you’ve been using, just improved.

 

Q: Do I need to download anything new?

A: Nope. If your phone updates apps automatically, you’re already on the new version. If not, just update MobileMeter from the App Store or Google Play like you normally would.

 

Q: What’s new in this update?

A: A cleaner, more intuitive design that makes starting and managing a session faster. A simpler way to pick how long you’re parking. And better performance behind the scenes, so the app just works.

 

Your Account

Q: Do I need to create a new account or PIN?

A: No new account or PIN needed. Your existing account carries over automatically, so log in the same way you always have.

 

Q: Will I lose my saved payment methods, wallet balance, or parking history?

A: No. Everything on your account — payment methods, wallet balance, and parking history — stays exactly as it was.

 

Q: Will parking still work the same way?

A: Yes. Zones, rates, and how you start a session are unchanged.

 

If Something’s Not Working

Q: The app is asking me to log in again after updating. What do I do?

A: This happens occasionally right after an update, and it’s nothing to worry about. Enter the phone number or email you’ve always used, then your PIN, and you’ll be right back in.

 

Q: I forgot my PIN. How do I reset it?

A: On the PIN screen, tap Reset PIN and set a new one right away. Note: resetting your PIN removes any saved payment methods for security, so you’ll want to re-add those after.

 

Q: I’m having trouble logging in. What should I check?

A: Make sure you’re entering the exact phone number or email you originally signed up with, double check for typos, and confirm you’re on the latest version of the app.

 

Q: Something else looks off. What should I do?

A: Reach out to support@passportinc.com, or use Support inside the app.